FAQ

Listed below are some of the most frequently asked questions and answers. If you don’t see your question listed here then please contact us and we will be happy to assist you further!

Q: Does your software cost money?
A: Yes. eppSolutions is not a free application.

Q: Do I need to be my own registrar to use this software?
A: Yes. This software requires you to be an accredited registrar for any extension(s) you plan on catching. The extension(s) must also be one that we currently have software available for. You can view a listed of domain extensions that we have software for on our Download page.

Q: Does my computer need anything special to run the software?
A: eppSolutions will run on just about any Windows machine. Microsoft .NET Framework 4 is required, but our software package will install this for you automatically if it is not already on your computer. Mac users will need Parallels and Linux users will need Wine (or similar virtualization software) in order to use this product on those other operating systems.

Q: Can I download this software directly after purchasing?
A: Yes. Our software is available for download instantly after purchasing. However, a registration key will be required to complete installation. This will be sent to the email you signed up with once payment has been verified, usually within a few hours of purchasing.

Q: Will I receive updates?
A: Yes. This software comes with free lifetime updates. Every time you start the software it will go out and automatically check for new updates. When a new update becomes available you will be prompted to download and install the newest version.

Q: Is this software guaranteed to catch expired domains?
A: Our software definitely works. However, no company or website can guarantee it will always be able to catch a domain once it drops. Even the biggest companies out there cannot guarantee this. When a domain drops it becomes available for anyone in the public to register. First come – first serve! We recommend reading the free guide included with each purchase since this will offer some great tips to help increase your odds of being successful.

Q: What is your refund policy?
A: We offer a 7-Day no questions asked money back guarantee. If you’re not happy with our software for any reason during the first week then let us know and we can issue a refund.